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How to Properly Take Care of Referrals from your Clients

If you take care of your clients well, use good communication skills and ensure your company delivers great results, you are going to get referrals. Maintaining good communication with your client during the delivery of your products and services, allows you to ask for referrals at any time. Once your client gives you a referral, there is an expectation that you handle that referral with care. This referral is normally a friend of your client. Many times they are a close friend or an important business colleague. It is expected that you treat that referral with respect and manners. You are now entrusted by your client to handle their friend or colleague in a manner that validates the fact that they recommended you and your company. That means you must use good communication skills and good manners.

Here are eight major points to keep in when taking care of a client referral.

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© 2013 SELLability Group LLC. All Rights Reserved.

2 Comments
  1. Lorne Feldman Friday November 9th, 2018 at 09:32 PM Reply

    Great article. Treat the person who is giving the referral just as well as the referral.

  2. Yu Cheng Liu Thursday December 12th, 2019 at 02:53 AM Reply

    The Chinese translation of this article needs some correction

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