If you take care of your clients well, use good communication skills and ensure your company delivers great results, you are going to get referrals. Maintaining good communication with your client during the delivery of your products and services, allows you to ask for referrals at any time. Once your client gives you a referral, there is an expectation that you handle that referral with care. This referral is normally a friend of your client. Many times they are a close friend or an important business colleague. It is expected that you treat that referral with respect and manners. You are now entrusted by your client to handle their friend or colleague in a manner that validates the fact that they recommended you and your company. That means you must use good communication skills and good manners.
Here are eight major points to keep in when taking care of a client referral.
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Great article. Treat the person who is giving the referral just as well as the referral.