//SBE 10-05-2012: 14 = signup edited 2Mar13 by MD
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I agree that in order to close a sale you must build trust and confidence in your customer. They will share info if they feel you are acting in their best interest. Then you state a proposal, whoever talks next loses is what my grandfather use to say.
This seems like a sound tool to be direct with the client and get a committed yes or no and why…